Frequently Asked Questions

I ordered the wrong version of software. Now what do I do?

Aside from possibly being deemed indecisive by your family and friends, we accept returns of most software products for 30 days from purchase and hardware for 15 days. Products must be unopened and in resalable condition. To return a product, email us and we will provide you with an RMA number. All returns must be accompanied by the RMA number, no exceptions. There is a 15% restocking fee.

Unfortunately, there are some products that we cannot take returns on. The manufacturers do put some restrictions on us here. If a product is non-returnable, this is usually noted in the product description. Products we can tell you are non-returnable include:

Electronic Software Downloads (ESD)

Microsoft products (including Office 365 University, Home & Student, Word, Excel, etc.)

Any product that has a SKU (item number) that ends with an "A"

Clearance items

Items discontinued by the manufacturer

Products returned in envelopes - only shipping boxes allowed

Products returned without the RMA number

Consumable products (such as toner, paper, ink cartridges)

Shipping and handling is not refundable (unless of course we made an error)

We reserve the right to not accept a return if we deem the product is in resalable form and the product will be returned to you. We highly recommend that if you are returning a product to us, that you pack it well in a sturdy box and ship in a trackable manner (i.e. UPS, FedEX)

Ship authorized returns only to:

Returns Department
CollegeBuys Powered by thinkEDU
4428 Fairway Drive
Carrollton, TX 75010

Allow 10 business days after we receive your return for processing of return