HP Pickup and Return Service with Accidental Damage Protection offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. Plus, accidental damage protection covers spills, drops, falls and more.
Benefits:
Enjoy door-to-door service: HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.
Reduce your costs: For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
Get high-quality support: HP’s expert technicians have the tools and resources to repair your equipment properly.
Protect against accidents: Accidents happen. In the event that peril finds your PC, don't worry - accidental damage protection covers spills, drops, falls and more.
Features:
- Accidental damage protection
- Remote problem diagnosis and telephone or chat support
- Replacements parts and materials
- Prepaid shipment to HP repair center
- 3-5 business day offsite repair
- Prepaid return shipment
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Service Type: Pickup and return
Eligible Options: Accidental damage protection
Duration: 2 years
Response time: Repaired within 3-7 business days
Coverage window: Standard workdays - 9 hours
Place of service: Offsite
Service method: Depot repair
Logistics options: Courier pick up and return
Warranty coverage: In warranty
