This value-priced HP Care Pack offering high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs.
Benefits:
Enjoy door-to-door service: Send your hardware to the HP designated repair center, deliver it in person or arrange for pickup—choose the service with the shipment option that works best for you.
Reduce your costs: For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
Get high-quality support: HP’s expert technicians have the tools and resources to repair your equipment properly.
Features:
- Remote problem diagnosis and telephone support
- Prepaid shipment to HP repair center
- 3-5 business day offsite repair
- Prepaid return shipment
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Service Type: Pickup and return
Eligible Options: None
Duration: 3 years
Response time: Repaired within 3-7 business days
Coverage window: Standard workdays - 9 hours
Place of service: Offsite
Service method: Depot repair
Logistics options: Courier pick up and return
Warranty coverage: In warranty
