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CollegeBuys.org - Powered by ThinkEDU Return Policy
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What is your Return Policy?
We accept returns of most non-downloadable software products for 30 days from purchase and hardware for 15 days. Products must be unopened and in re-sellable condition. To return a non-downloadable product, email us and we will provide you with a Return Material Authorization (RMA) number. All returns must be accompanied by the RMA number.
We accept returns of most non-downloadable software products up to 30 days from purchase and hardware up to 15 days. Products must be unopened and in re-sellable condition. To return a non-downloadable product, email us, and we will provide you with a Return Material Authorization (RMA) number. Our email address is Orders@thinkedu.com or you can fill out the support form on our support page here: https://thinkedu.force.com/support/s/contactsupport All returns must be accompanied by the RMA number, no exceptions. A 15% restocking fee will also be assessed on all returns.
Unfortunately, there are some products that we cannot take returns on. The manufacturers do put some restrictions on us here. If a product is non-returnable, this will be noted in the product description. Products we can tell you are non-returnable include:
- Electronic Software Downloads
- Any product that has a SKU (item number) that ends with an "-A" Clearance items
- Items discontinues by the manufacturer
- Products returned in envelopes. Only shipping boxes allowed.
- Products returned without the RMA number
- Consumable products (such as toner, paper, ink cartridges)
- Shipping and handling is not returnable (unless of course we made the error).
We reserve the right to not accept a return if we deem the product is in non re-sellable form. If the product that is returned to us is non re-sellable, the product will be returned to you.
We highly recommend that if you are returning a product to us, that you pack it well in a sturdy box and ship it in a traceable manner (i.e. UPS, FedEX, etc.)
Ship authorized returns only to:
Returns Department
CollegeBuys/ThinkEDU
1001 E Hebron Parkway
Suite 118-279
Carrollton, TX 75010
