- Powered by ThinkEDU Return Policy

We accept returns of most software products for 30 days from purchase and hardware for 15 days. Products must be unopened and in resalable condition. To return a product, email us and we will provide you with an RMA number. All returns must be accompanied by the RMA number, no exceptions. There is a 15% restocking fee.

Unfortunately, there are some products that we cannot take returns on. The manufacturers do put some restrictions on us here. If a product is non-returnable, this is usually noted in the product description. Products we can tell you are non-returnable include:

  • Electronic Software Downloads (ESD)
  • Microsoft Office University
  • Clearance items
  • Items discontinued by the manufacturer
  • Products returned in envelopes - only shipping boxes allowed
  • Products returned without the RMA number
  • Consumable products (such as toner, paper, ink cartridges)
  • Shipping and handling is not refundable (unless of course we made an error)

    We reserve the right to not accept a return if we deem the product is in resalable form and the product will be returned to you.